Returns & refunds — KHATWA
You can exchange or return an unworn pair in its original box within 14 days of delivery.
Exchanges
Need a different size? Size exchange is free within 14 days. The courier swaps the pair at your door.
Returns
Within 14 days of delivery, for unworn pairs in the original box. Send us your order number on WhatsApp and the courier will collect it.
- Pickup costs EGP 50, free if the pair is faulty
- Refunds arrive within 5 business days
Faulty pairs
Tell us within 48 hours of delivery and send a photo. We refund in full or send a replacement, and we cover shipping.